Communicate relaxed and efficiently! The authors Michael Rossié and Christine Scharlau are experienced trainers and help you in this book to (re)discover and develop your communication skills. They show which patterns underlie every conversation and provide you with a basic set of conversation tools.

Contents:

• How to overcome hurdles, steer conversations in a targeted manner and appear confident in group discussions
• The most important communication rules: Avoiding conversation traps, eliminating conversation gaps
• Expert tips for difficult conversational situations: being understood and understanding
• Extra: with numerous dialogue examples from practice